baji 999in Privacy Policy

baji 999in operates an online betting and casino platform for users in Bangladesh. This privacy policy explains how we use your personal information across our website, app, and all related services. This policy is an integral part of our Terms and Conditions and both documents complement each other.

By using our platform, you are considered to have accepted the terms of this policy. You must be at least 21 years of age. We maintain applicable security standards at every stage, from registration through deposits, withdrawals, and gameplay.

This policy applies only to baji 999in's own services. Third-party websites or services operate under their own separate privacy policies, and baji 999in is not responsible for those.

baji 999in collects different types of information for different purposes. The main categories of information collected are listed below:

2.1 Registration and Identity Information

Information you provide when opening an account includes:

• Full name
• Date of birth (for age verification)
• Mobile number
• Email address
• Username and password (stored in encrypted form)

2.2 Financial Transaction Information

When using bKash, Nagad, Rocket, or Upay for deposits and withdrawals, the transaction reference number and mobile wallet number are stored. Full wallet passwords or PIN codes are never collected under any circumstances.

2.3 User Behaviour Information

Information automatically collected while using the platform:

• IP address and device type
• Browser type and operating system
• Time of site visit and which pages were viewed
• Betting history and gameplay logs
• Session duration

2.4 Communication Information

When you contact our support team via live chat or email, a record of that conversation is kept. This helps improve service quality and assists in resolving disputes.

The information collected is used for the following purposes:

• Account Management: Creating, verifying, and ensuring secure login to accounts.
• Age Verification: Ensuring that only persons aged 21 or above can access our platform.
• Transaction Processing: Completing deposits and withdrawals securely and keeping a record of transactions.
• Fraud Prevention: Detecting suspicious activity and preventing the opening of multiple accounts.
• Service Improvement: Analysing user experience to improve platform performance.
• Bonuses and Promotions: Correctly awarding bonuses to eligible users and managing the VIP programme.
• Customer Support: Providing round-the-clock support in Bengali and English via live chat and email.
• Responsible Gaming: Monitoring user behaviour to help identify at-risk behaviour.

We do not sell or exchange your information with any third party. However, limited information may be shared with contracted partners for legal obligations or to operate technical infrastructure, as detailed in the section below.

baji 999in has adopted industry-standard technical and organisational measures to protect user data.

4.1 Technical Security

• SSL/TLS Encryption: All data transmitted between the website and the server is sent over an encrypted connection.
• Password Hashing: Your password is never stored directly — only a one-way hash is kept.
• Firewall and Intrusion Detection Systems: Active monitoring is in place at the server level to prevent unauthorised access.
• Two-Factor Verification (OTP): An OTP is sent to your mobile for login and important transactions.

4.2 Organisational Security

• Only authorised staff can access your personal information, and all are bound by confidentiality agreements.
• Regular internal audits on data security are conducted.
• If a data breach occurs, affected users will be notified in a timely manner.

baji 999in shares information with third parties only in the following circumstances and only to the extent necessary:

• Technology Partners: Server hosting providers, payment gateways (bKash, Nagad, Rocket, Upay), and game software providers are given limited access to specified information under contract. They may not use this information for their own purposes.
• Legal Obligations: Information may be disclosed in response to a valid legal order, investigation, or request from a regulatory authority.
• Anti-Fraud Organisations: Limited information may be exchanged with recognised organisations for the purpose of anti-money laundering and user verification.

Your personal information will not be transferred to third parties for any purpose other than those stated above, and will not be sold for any consideration.

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and keep security features active. These cannot be disabled.
• Functionality Cookies: Used to remember your preferences, such as language selection.
• Analytics Cookies: Collect statistical data to understand user behaviour. No personal identity is identified.

6.2 Cookie Controls

You can block or delete cookies from your browser settings. However, disabling essential cookies may cause some important platform features to stop working correctly.

baji 999in retains user information according to the following policy:

• Account Information: Complete information is retained for as long as the account is active.
• Transaction Records: Retained for a specified period for the purposes of financial audit and dispute resolution.
• Closed Accounts: Relevant information may be retained even after an account is closed, up to the applicable legal time limit.
• Marketing Communications: If you withdraw consent, your information will no longer be used for marketing purposes.

As a baji 999in user, you have certain clear rights over your own information:

8.1 Right to Access Information

You can request to know what information we hold about you. If you contact us by email, you will be informed within a set timeframe.

8.2 Right to Correct Information

If your account contains incorrect information, you can request a correction. Some information you can update yourself from your account settings.

8.3 Right to Close Account

You can request to close your account at any time. However, certain information will be retained for a specified period due to legal obligations. Responsible gaming information such as self-exclusion records is retained even after an account is closed — this is for your own protection.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive our promotional emails or messages, you can withdraw consent at any time. This will have no effect on your core account services.

For assistance with any of the above, contact us via our 24/7 live chat or email. You can find more information about user protection in our Responsible Gaming guidelines.

Only persons aged 21 or above may register and play on baji 999in. We do not knowingly collect information from minors.

Age is verified at the time of registration. If it is later found that an account holder was under 21, that account will be closed immediately and the related information will be securely deleted.

We are committed to protecting minors from gambling. To learn more, you can find information about our values on our About Us page.

baji 999in reserves the right to update this privacy policy when necessary. For significant changes, users will be notified in the following ways:

• A notice will be sent to the email address registered to the account.
• An update notice will be displayed in a prominent place on the website.
• The "Last Updated" date at the top of the page will be changed.

Continued use of the platform after a revised policy is published will be taken as acceptance of the new policy. If you have any questions about changes to the policy, please contact us.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: Active 24/7, support available in Bengali and English.
• Email: [email protected]

We aim to respond within a set timeframe after receiving a complaint. If a complex matter requires further investigation, you will be informed.

For quick answers to common questions, you can visit our FAQ section, which covers common questions about accounts, payments, and security.